This is how the order reaches you.

Shipping and delivery

Within Germany we always ship free of charge per insured parcel. Within the European Union we charge the shipping costs below. Shipping costs may be added to the indicated product prices, depending on the location, size of the package or express shipping. You can find out more about the shipping costs when you place your order. Unless otherwise agreed, the shipment will be sent to the delivery address specified by the customer.

After the goods have been handed over to the transport and shipping company, the customer receives a shipping confirmation by e-mail with a tracking code, which the customer can use to track the shipment and delivery time on the websites of the logistics partners.

Please contact us if you would like us to ship to a country outside the EU. We will then discuss the possibilities with you.

Delivery to packing stations is not possible for security reasons.

Orders are processed by us during business hours. Your orders are usually ready for dispatch no later than one working day after receipt of your payment.

The order can be collected from the store during our opening hours.

All deliveries are insured against theft and damage. This insurance cover applies until the confirmed handover by the carrier to you as the customer and then expires.

All deliveries are sent neutrally, i.e. without our logo. This means that it is not obvious that the goods are valuable.

Returns within Germany are insured by us. The prerequisite for this is the registration of the return using the withdrawal form via the support service. Upon receipt, you will receive the return slip for the insured return shipment by e-mail.

Returns outside Germany are not insured by us.

Outside of Germany, the costs for the return shipment (postage, packaging and insurance) are at your expense. We recommend that you use a track and trace shipping system, keep the shipping receipt and insure the products at full value. If we are charged additional shipping costs for your package, we can deduct these from the refund. You are responsible for the return shipment until it is handed over to us. We accept no liability for lost or damaged goods during return transportation.

Shipping is carried out by international shipping and transportation companies. We reserve the right to select the carrier on the basis of the value of your order, among other things, in order to ensure maximum protection during transportation.

You can find more information on shipping and delivery in our general terms and conditions.

The value shipping costs to the following countries within the EU can be found in the list below.

We deliver to the following addresses within and outside the European Union.

Shipping costs and order value

Destination country Order value up to € 5,000 Order value € 5,000.01 to € 15,000 Order value over € 15,000
Germany Free of charge Free of charge Free of charge
within the EU

Austria
The Netherlands
Belgium
Belgium France
Denmark
Sweden
Italy
Spain
Liechtenstein
Luxembourg
Portugal

25 € 55 € On request
outside the EU

Switzerland
United Kingdom

On request On request On request

Important notes

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Purchase request

You will receive a copy of your request to the e-mail address you have provided
All fields marked with * are mandatory

Jewelry

Your wishes / error description

You will receive a copy of your request to the e-mail address you have provided
All fields marked with * are mandatory

Cut out the template and stick it onto your stamped parcel.

Alternatively, you can use the standard parcel labels from your parcel service
with the data listed below.

Clock

Your wishes / error description

You will receive a copy of your request to the e-mail address you have provided
All fields marked with * are mandatory

Cut out the template and stick it onto your stamped parcel.

Alternatively, you can use the standard parcel labels from your parcel service
with the data listed below.

Thank you very much!

Your request has been sent. We will process it as quickly as possible. Enclosed you will receive a copy of your request.