How do I create a customer account?
Select the "My Account" link at the top right of the website. Under Account Dashboard you can create a personal account by entering your details and from your account dashboard you can view your recent orders, edit your shipping and billing addresses and password and account details.
You can also create an account very easily during an order. After you have placed a product in the shopping cart, please click on "Checkout". Then you can also create a personal account by entering your details.
What are the advantages of a customer account?
-Order a new product without re-entering your data
-Edit address management directly
-Overview of selected payment methods
-Overview of your orders
How can I change my personal data?
From your account dashboard, you can view your recent orders, edit your shipping and billing addresses and password and account details.
Can I delete my customer account with all my data?
This is generally possible. Please send us an e-mail to or use our Contact form.
I cannot log in to my customer account.
If you have problems logging in, first check that your e-mail address and password have been entered correctly. If you have forgotten your password, simply click on "Forgot your password?" and follow the instructions to create a new password. If you still have difficulties, please contact our customer support - we will be happy to help you.
How do I get a new password?
Click on "Forgot your password?" in the "My account" area of our store. Enter your registered e-mail address and we will immediately send you an e-mail with a link that you can use to create a new password. If the e-mail is not in your inbox within a few minutes, please also check your spam folder. If you have any further questions or problems, please contact our support team.
By e-mail to or by Contact form.
What payment methods does the online store offer?
We offer the following payment methods for your online purchase:
Prepayment
Mastercard
Visa
A purchase on account is unfortunately not possible.
In our store we accept:
Cash, credit cards ( Master & Visa ) and EC cards.
How is a product returned?
You can return the purchased products free of charge within Germany or return them to our store by contacting us in writing using the withdrawal form within a period of 14 days. We will then be happy to send you all the return documents so that you can return the watch or jewelry to us insured for its value. You will then be refunded your purchase amount after the incoming goods inspection in our workshop.
For returns outside Germany, the customer bears the packaging, transportation and insurance costs. We recommend using a track and trace shipping system, keeping the proof of shipment and insuring the products at full value. If we are charged additional shipping costs for your package, we may deduct these from the refund. You are responsible for the return shipment until it is handed over to us. We accept no liability for lost or damaged goods during return transportation.
What are the conditions for accepting a return?
When willwill the credit note be issued if the order is returned?
After receipt of the return and positive inspection of the products and delivery components, we will transfer the purchase price shortly, at least within 14 days. Only the buyer is entitled to a refund of the purchase price.
Refunds will only be made in the same payment method and currency of purchase. A cash refund is not possible.
Which countries are supplied?
We deliver to the following addresses within and outside the European Union.
You can find out more about the shipping costs when you place your order.
Delivery countries within the EU
Supplier countries outside the EU
When will the delivery be made?
Do I have to accept the order personally?
After we have personally handed over your order to our shipping service provider, we will send you an e-mail confirmation with a tracking code.
We make every effort to ensure prompt delivery. You can follow the shipment tracking with the tracking code on the website of the shipping company and the delivery will be handed over to you personally by the carrier and cannot be left with neighbors or in a packing station, for example.
If the parcel deliverer cannot find you, he will leave you a message about the delivery attempt and try again.
As the value of your order can be very high, you must accept the delivery in person.
If we do not have the item in stock and the delivery time is delayed, we will contact you.
You can find more information on shipping and delivery in our general terms and conditions.
Are the products delivered in the original packaging?
The products are delivered in the original box from the manufacturer with guarantee and certificate.
The following applies to pre-owned, vintage watches and jewelry products, provided they are still available.
Can the order be gift-wrapped?
Yes, you can have each item gift-wrapped separately free of charge.
Our shipping carton will look neutral on the outside for security reasons.
REPAIR - MODIFICATIONS - ENGRAVING
Can I have my watch repaired or serviced?
Our watchmakers service and repair many watch brands, including Rolex, Omega, Breitling, IWC, Tag Heuer, Baume & Mercier and Cartier.
Can I have jewelry repaired or altered?
Our goldsmiths will be happy to repair and alter your jewelry.
We are also there for you for custom-made products or reworking of existing jewelry.
Can I have a watch or piece of jewelry engraved?
You can have a watch or piece of jewelry purchased from us engraved if engraving is technically possible.
HOW DO I FIND THE RIGHT RING SIZE ?
Measure one of your rings
Inner dimension of the ring in mm corresponds to ring size:
To the ring size chart:
Please note that measuring with a ring size chart is a preliminary size determination and not an exact measurement result. The ring size may vary depending on the width of the ring band and the ring profile.
For an exact determination of the ring size, we look forward to welcoming you to our store.
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Dear customer and friends of our company, in addition to our range of international jewelry brands, we have also been successfully offering pre-owned and vintage watches and jewelry for many years.
QUESTIONS & ANSWERS FOR THE PURCHASE AND SALE OF
PRE-OWNED & Vintage WATCHES and JEWELRY
WHAT DOES CPO CLOCKS MEAN ?
CPO is the abbreviation for "Certified Pre-Owned".
These are previously owned watches that have been checked and certified for authenticity and function by our master watchmaker.
When you buy a Certified Pre-Owned watch from Veldhoven-Smeets Juwelier, you can be sure that it has undergone the following steps:
WHAT DOES PRE-OWNED JEWELRY MEAN ?
This is previously owned jewelry that has been checked and certified for authenticity and genuineness in our master workshop.
Can I sell my watch or jewelry with you?
You can sell jewelry and watches with us. We are always on the lookout for well-known, high-quality watches and jewelry for our collection. If you would like to trade in or sell your watch or piece of jewelry, you can contact us at any time. Simply submit your request via our online contact form or visit our store for a non-binding offer.
Which watch and jewelry brands can I sell you ?
We concentrate mainly on the following watch brands; Rolex, Omega, Patek Philippe, Tudor, Audemars Piquet, IWC, Heuer, CARTIER and Breitling. However, you are also welcome to send us an inquiry about other brands using our contact form.
Well-known jewelry brands such as Wellendorf, Cartier, Bulgari, Chopard etc.
For other high-quality jewelry, you are welcome to send us an inquiry using our online contact form.
Can I trade in my watch or piece of jewelry or give it on consignment?
You can trade in or commission your watch or piece of jewelry with us or sell it directly.
What guarantee do CPO WATCHES AND PRE-OWNED JEWELRY have?
CPO watches with a retail value of less than € 1000 are guaranteed for 12 months.
CPO watches with a retail value of € 1000 or more come with a 24-month guarantee.
New watches and jewelry come with the original manufacturer's warranty, which is valid worldwide.
Veldhoven-Smeets Jeweler
Peterstraße 5 - corner Büchel
D-52062 Aachen
Monday closed
Tuesday - Friday: 11:00 - 17:00
Saturday: 11:00 - 16:00
You will find parking spaces at the side on Peterstraße and at the "APAG Parkhaus Adalbertstraße" in Blondelstraße.
Are you searching
for a specific watch,
which is not on the website?
Cut out the template and stick it onto your stamped parcel.
Alternatively, you can use the standard parcel labels from your parcel service
with the data listed below.
Cut out the template and stick it onto your stamped parcel.
Alternatively, you can use the standard parcel labels from your parcel service
with the data listed below.
Your request has been sent. We will process it as quickly as possible. Enclosed you will receive a copy of your request.
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